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Visitor Assistance Training Banner

Training

    Upcoming Opportunities

    • December 13 - 17, 2021 Prospect NRM 147 (Visitor Assistance), Redsone Arsenal, Huntsville, AL
      The NRM 147 Prospect Class will be hosted at the Redstone Arsenal at 100 Secured Gateway, Suite 150 Huntsville, Alabama 35808. If entering from outside the Redstone Arsenal, exit through Gate 9 on Rideout Road. Visitors need a CAC to enter. There are many eating options near the facility in addition to a food truck that comes most days. There is one hotel on Redstone and several others nearby. The hotel on Redstone is Candlewood Suites Building 3440. Huntsville is an ILPP site ($86.40/night). Students will be participating in defensive tactics training every day of class. Recommend students wear attire appropriate for physical activity each day. Thursday will include students performing exercises and participating in the OC/Pepper Spray training. Each student MUST ensure they have a belt (uniform or duty) for class in order to hold the OC/Pepper Spray holster. Recommend students who wear contacts, remove their contacts before participating in the training. The inert training spray may have an effect on the student’s contacts while being worn. Class is in session Monday thru Friday, 0800 – 1700. Class does not release early on Friday, so plan accordingly.
    • May 2 - 6, 2022 Prospect NRM 147 (Visitor Assistance), Redsone Arsenal, Huntsville, AL
      The NRM 147 Prospect Class will be hosted at the Redstone Arsenal at 100 Secured Gateway, Suite 150 Huntsville, Alabama 35808. If entering from outside the Redstone Arsenal, exit through Gate 9 on Rideout Road. Visitors need a CAC to enter. There are many eating options near the facility in addition to a food truck that comes most days. There is one hotel on Redstone and several others nearby. The hotel on Redstone is Candlewood Suites Building 3440. Huntsville is an ILPP site ($86.40/night). Students will be participating in defensive tactics training every day of class. Recommend students wear attire appropriate for physical activity each day. Thursday will include students performing exercises and participating in the OC/Pepper Spray training. Each student MUST ensure they have a belt (uniform or duty) for class in order to hold the OC/Pepper Spray holster. Recommend students who wear contacts, remove their contacts before participating in the training. The inert training spray may have an effect on the student’s contacts while being worn. Class is in session Monday thru Friday, 0800 – 1700. Class does not release early on Friday, so plan accordingly.
    • July 18 - 22, 2022 Prospect NRM 147 (Visitor Assistance), Redsone Arsenal, Huntsville, AL
      The NRM 147 Prospect Class will be hosted at the Redstone Arsenal at 100 Secured Gateway, Suite 150 Huntsville, Alabama 35808. If entering from outside the Redstone Arsenal, exit through Gate 9 on Rideout Road. Visitors need a CAC to enter. There are many eating options near the facility in addition to a food truck that comes most days. There is one hotel on Redstone and several others nearby. The hotel on Redstone is Candlewood Suites Building 3440. Huntsville is an ILPP site ($86.40/night). Students will be participating in defensive tactics training every day of class. Recommend students wear attire appropriate for physical activity each day. Thursday will include students performing exercises and participating in the OC/Pepper Spray training. Each student MUST ensure they have a belt (uniform or duty) for class in order to hold the OC/Pepper Spray holster. Recommend students who wear contacts, remove their contacts before participating in the training. The inert training spray may have an effect on the student’s contacts while being worn. Class is in session Monday thru Friday, 0800 – 1700. Class does not release early on Friday, so plan accordingly.


  • Defensive Tactics Videos
      The videos are a refresher of the techniques taught at our visitor assistance prospect course.

  • List of Corps Visitor Assistance Instructors

  • PROSPECT Training Courses
      Numerous changes to the Visitor Assistance training program are included in ER/EP 1130-2-550, which was updated on 30 August 2008. The ER/EP requires new minimum standards for acquiring and maintaining citation authority. All Park Rangers are responsible for knowing and (through Corps management) meeting the new requirements of the Visitor Assistance training program contained in the ER/EP's.

      There are two PROSPECT Training Courses related to the Visitor Assistance Program. The title, reference number, and schedule of upcoming classes follows:

        Visitor Assistance for NRM, Course Control #147 This is the initial course for entry level Park Rangers, and is a minimum requirement within three years of hiring in order to receive/maintain Citation Authority. ALL students registering for this class MUST meet the perquisites to attend this course including being in a 0025 or 400 job series. Each student must provide Jonathan Carlisle, Lead Visitor Assistance Instructor, a student background sheet prior to the course beginning date to ensure they meet the requirements to attend Course #147. Those who do not meet the requirements may attend, if space is available, but WILL NOT receive credit for attending the training. Course length is 40 hours, Monday-Friday.

        Visitor Assistance Management and Policy, Course Control #324 This is course provides an overview of the Policies and Regulations Governing the Visitor Assistance Program and is designed for Program Managers, District and Division Staffers, Operations Project Managers, Lake/Park/Resource Managers and Senior Park Rangers who provide oversight for the Visitor Assistance program area. Course length is 28 hours, Wednesday  Friday, noon.

  • Tactical Communication

    Other Training

    • Joint Training - Recommendations resulting from the 2010 Park Ranger Safety and Visitor Assistance survey included joint training with local law enforcement
        The report read:
        • Provide joint training where possible with contractual law enforcement and Corps VA personnel on-site by project focused on priority violations and patrol procedures per contract specifications
          • Emphasize situational awareness training for Corps VA personnel to limit dangerous encounters that need law enforcement response
          • Build contract enforcement officers confidence in park ranger info/intelligence
          • Focus training on joint response to problems that rangers and managers identified as most frequently threatening Corps employees and visitors:
            • Alcohol/drug related issues
            • Fights/assaults/disorderly conduct
            • Domestic violence
            • Traffic issues
            • Theft
            • Vandalism

        The authority for joint training with LE Contractors is already authorized by current ER/EP. Any such training presented must be appropriate to our level of authority. Please submit any joint training success stories and sample curriculums you have as a GETS and we will post here to share with others.

    • SafeSelf
        All the Safe Self scenarios formerly delivered on DVD can now be viewed at the link below. In the new viewable format, the quiz and certificate are not automatic. Your district may choose to have rangers verify the completion of Safe Self -- check with your district Park Ranger training coordinator for your local verification requirement.

        To access the scenarios, click this link https://kn.usace.army.mil/Search/Safe%20Self%20Program (or paste link into your bowser)

        You can watch the 16 scenario videos at this link. It is highly recommended that you download the scenarios if you plan to use them for a group presentation. You also have the option of burning a DVD once they are downloaded.

    Pepper Spray for Park Rangers

 
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