SME Protocol

Costs: Each SME's district is responsible for labor costs incurred for this initiative. TDY costs may be required for an in-person 1-week content development/update workshop, but SME activities are typically conducted virtually.

Equipment & software requirements: The SME can accomplish NRM Gateway duties with any standard CAC-enabled Corps computer, software, and Internet access.

Information Management (IM) Support:

• NRM Gateway Web Developer: If problems are experienced accessing the Gateway site, contact Ginny Dickerson first to determine if it is an issue that she can fix.
• ACE-IT Support: If problems are experienced with Internet access, software and/or software upgrades, each SME Team member shall coordinate with ACE-IT to resolve the issue.

Estimate of Time involved: The following estimates are based on previous SME experience. Time will vary based on program activity and individual approach to the tasks:

• 1 week - Attendance at Content Development/Update Workshop (due to budgetary constraints this may be done virtually). These workshops are typically only conducted for new pages or a major update to an existing page.
• 2 days - Provide materials to the web developer based on content development decisions made at the workshop.
• 2 hours - Thoroughly review the content area after notification that the web developer has posted materials from the workshop. Submit comments in accordance with the due date established by the web developer.
• 2 hours - Update the page when notified that the web developer has posted additional content or made significant format changes to the site.
• 2 hours/quarter - Routinely review and update the page quarterly or as required.
• 2 hours/month - Respond to ongoing email/phone inquiries from NRM team members about posted content. Monitor and interact with Gateway SME Teams channel messages.
• 2 hours/month - Evaluate and forward Good Enough To Share and Lessons Learned submissions to the web developer for posting.
• Varies (usually only brief email or phone call required) - Coordinate with Headquarters POC before submitting non-routine items for posting.

Appointments and Length of Commitment:

• National Program Managers (Partnerships, Sign Program, Water Safety, etc. Gateway pages): Concurrent with position tenure
• HQ-appointed PDT/Committee Chairs (Gateway pages established for PDT topic/initiative): Concurrent with appointment (SME duties can be delegated to a team member)
• All other SMEs: Approval of supervisor and concurrence of HQ program proponent required prior to appointment. Minimum of 1-year commitment, Indefinite tenure