Quotations

"An inexhaustible good nature is one of the most precious gifts of heaven, spreading itself over the troubled sea of thought, and keeping the mind smooth and equable in the roughest weather."
- Washington Irving

"High quality means pleasing customers, not just protecting them from annoyance."
- David Garvin

"Honest criticism is hard to take, particularly from a relative, a friend, and acquaintance or a stranger."
- Franklin Jones

"Remember, some customers will want to be chauffeured, others will want the wheel themselves. Some will speed, others will take it slow. One way or another, all will be in the driver's seat. It's just a question of which companies they will pay for the ride."
- Faye Rice.

"The business process starts with the customer. In fact, if it is not started with the customer, it all too many times abruptly ends with the customer."
- William Scherkenbach

"To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity."
- Donald A. Adams

"When you understand that your success is directly tied to the world of which you are a part, then service to others is just what makes sense."
- John Woods