Customer Comment Card Program
Headquarters POC: Recreation Management Support Program
General Guidelines for conducting comment card surveys in 2018-2019:
- 2018-2019 is mandatory year to conduct comment card surveys
- Leftover cards should NOT be used; doing so will violate OMB information collection policy. Survey cards from previous years should be discarded
- Customization of new card images is required before printing. Download and follow the Printing Instructions properly to print the new image files for your 2018-19 comment card survey.
- Comment Cards in English
- Comment Cards in Spanish*
The Comment Card Surveys are to be conducted in a 3-consecutive month survey cycle. This cycle would ideally correspond to the three consecutive months of the highest monthly visitation. The survey cycles are as follows; they are based on the season rather than on the fiscal year or the calendar year:
The procedures will be similar to previous years; however, we have made some changes in the Comment Card Images to accommodate the Guidance from OMB. Please download and print the new image files for your 2018-19 comment card survey. The survey schedule generator has been updated.
The last day to enter data collected as part of the 2017-18 survey year is 30 June 2018. After this date, the 2017-18 data entry tools will be taken offline and the 2018-19 data entry tools will be brought online.