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Customer Comment Cards Banner

Customer Comment Card Program

Headquarters POC: Recreation Management Support Program

General Guidelines for conducting comment card surveys in 2018-2019:


  1. 2018-2019 is mandatory year to conduct comment card surveys
  2. Leftover cards should NOT be used; doing so will violate OMB information collection policy. Survey cards from previous years should be discarded
  3. Customization of new card images is required before printing. Download and follow the Printing Instructions properly to print the new image files for your 2018-19 comment card survey.

Printing Instructions:

The Comment Card Surveys are to be conducted in a 3-consecutive month survey cycle. This cycle would ideally correspond to the three consecutive months of the highest monthly visitation. The survey cycles are as follows; they are based on the season rather than on the fiscal year or the calendar year:


The procedures will be similar to previous years; however, we have made some changes in the Comment Card Images to accommodate the Guidance from OMB. Please download and print the new image files for your 2018-19 comment card survey. The survey schedule generator has been updated.

Important Notes:

  • The last day to enter data collected as part of the 2017-18 survey year is 30 June 2018. After this date, the 2017-18 data entry tools will be taken offline and the 2018-19 data entry tools will be brought online.

    Blue Ball Program Summary Blue Ball Procedures Archive
    Blue Ball Recreation Areas: Survey tools and procedures for 2018-19 Blue Ball Visitor Centers: Survey Tools and Procedures for 2018-19
    Blue Ball Comment Card Image Files Blue Ball Data/Results Archive
    Blue Ball Have Questions or Need Help? Blue Ball Most Frequently Asked Questions