Training

Corps Training


• Corps Path
  curriculum contain information on providing customer service
• PMBP Curriculum Disk 4, Course 3
  Public Service and Me

Customer Service Training Courses Available in Private Sector
Many of them deal solely with telephone call centers. Here are some sample sources for general training or training in the leisure/hospitality industry:

• American Society for Quality
  Browse site by Topic - "Customer Relationship Management".
• Service Quality Institute
  Includes online training courses
• The Richardson Company
• University of Minnesota Extension Service Tourism Department
  "At Your Service training"