Program Summary

In an effort to improve customer service for our recreation visitors, justified levels of service for recreation and recreation facilities and customer service standards were developed. Customer service generally revolves around a few basic criteria: cycle time (how long it takes to do or obtain something), cost, responsiveness (can I reach a warm body when I need one and do they have a positive attitude?), quality (of facilities, services, experience), and safety (if applicable). Our challenge is to determine what a customer wants when and how, and how much they are willing to pay (where applicable) for a recreational experience

• Justified Levels of Service for Recreation and Recreation Facilities/Customer Service Standards Initiatives

  This is a preliminary PowerPoint summary that provides background on the Justified Levels Of Service (JLOS) initiative. The JLOS team's results have not yet been presented to headquarters.