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Performance Measures (formerly Performance Indicators) Training Banner


  • American Society for Quality (ASQ)
      select in-house training

  • Balanced Scorecard Institute
      Some Corps offices are using Balanced Scorecard. It was developed in the 1990's by Drs. Robert Kaplan and David Norton. BSC is an approach to strategic management that views an organization from four perspectives: learning and growth, business process, customers, and financial. Metrics are established, data is collected and analysis is performed based on these 4 areas on the premise that if you have a suite of measures grouped in this manner, you will see a holistic picture of your organization. Additional key concepts include: feedback loops for business processes, using outcome metrics, and management by fact/hard data.

  • Baldrige National Quality Program
      Quest for Excellence

  • College of Performance Management

  • Excellence in Government
      Excellence in Government annual national conference

  • Harvard Business School

  • National Defense University at Fort McNair in Washington, DC
      The National Defense University at Fort McNair in Washington, DC offers many courses and curriculums in strategic planning and performance measurement. This includes: a Government Strategic Leader certificate, Government Strategic Leader Master of Science, an Organizational Transformation Certificate, and the Advanced Management Program. The classes are free for DOD federal government employees, you would simply cover your per diem and labor costs. Non-DOD employees may also attend for a fee.

  • The Performance Institue
      If interested, you may obtain certification in Government Performance Management from the Performance Institute
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