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Policy & Procedures
Executive Orders
- E.O. 12898, February 11, 1994
Directs Federal agencies to "identify differential patterns of consumption of natural resources
among minority populations and low-income populations" and ensure that programs,
policies, or activities that substantially affect human health of the environment (including
presumably, outdoor recreation operations) do not exclude persons from receiving the
benefits of such programs as a result of race, color, or national origin. Furthermore, each
Federal agency is ordered to, whenever practicable, collect, maintain, and analyze information
on the race and national origin of residents surrounding Federal facilities or sites that have
substantial environmental, human health, or economic effects on nearby populations.
- E.O. 12862, Setting Customer Service Standards, September 11, 1993
Directs federal agencies to deliver a quality of service that is "equal to the best in business". It
requires a number of actions by federal agencies including the implementation of customer
surveys to determine the kind and quality of service that agency customers want and their
satisfaction levels with existing services. Agencies are further directed to report the results of
customer surveys to the President and to use this information in judging performance of
agency management and in making resource allocations.
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