Bill for Collection
Q. What should be mailed in with the BFC's?
A. The Bill for Collection report, cashier's check or money order, and personal checks. Do not mail other reports or credit card receipts.
Communication
Q. What is the difference between Park Office passwords and NT passwords?
A. Park Office passwords are used to get into Park Suite software. NT passwords are used to get into the desktop. NT passwords are the first sets of passwords that are used when bringing up the computer.
Q. How can you look at your backup tapes to see if they are copying the files correctly?
A. You can look to see if the files are there, but unless you decompress the files to another location, you cannot actually see what is in the files.
Q. How often should you do a backup?
A. Minimum of at least once a day or at the beginning of each new shift.
Hardware
Q. What should you do when you get the death screen or the hard drive crashes?
A. See "Recovering from a Memory Dump" in Resources - NT or "Recovering from a System Crash" in Resources - Hardware.
Q. What should we check when the low-battery warning comes up?
A. This indicates that the battery backup is going bad and it is time to replace the backup. This will most often occur at the beginning of the year when the backup is first deployed. Check the status of your warranty before replacing the UPS. Battery backups should remain plugged in during the off-season or at least plugged in periodically.
Q. Is there a diagram of how the hardware should be hooked up?
A. You should have received a hardware configuration diagram when you received a Vectra VE system if it came from the initial NRRS computer purchase. If not, see "Hardware Configuration" under Resources - Hardware.
Q. When should we increase memory? If so, what should we purchase?
A. Memory is not always the answer, but if your system has 64 megs of RAM increasing it to 128 megs is recommended if you begin experiencing memory dumps, screen going blank, or if the system starts to lock up frequently. For Vectra VE you should purchase PC100 SDRAM Memory.
Q. How can you disable the CD-Rom to keep park attendants from playing games, etc.?
A. There are two ways: (1) you may procure "Policy Editor" from your IM staff and use it to restrict access, or easier yet (2) log into NT with Admin rights, go to the Control Panel, select devices, then choose CD-Rom, then choose Startup and select Disable. Remember this will disable the CD-Rom to everyone and to enable the CD-Rom, the administrator must set it back. This same process can be done to the floppy drive by selecting floppy.
Q. What modems are compatible with our systems?
A. Internal, PCI, Windows NT-compatible modems. Do not purchase ISA or External modems.
Q. What are the instructions for adding a new modem?
A. See "Adding a New/Different Modem" in Resources - Communication.
Q. Whenever I hit the TAB key a different application will "pop" up. Why?
A. Press and release both of the ALT keys one at a time on your keyboard a couple of times. Sometimes the ALT key gets "stuck" and makes your keyboard do "strange" things.
NT
Q. How do you reset NT passwords?
A. See "Recommended Security Settings" in System Security document in Resources - Miscellaneous.
Q. What should you do when you get the death screen or the hard drive crashes?
A. See "Recovering from a Memory Dump" in Resources - NT or "Recovering from a System Crash" in Resources - Hardware.
Q. Is it a good idea to have screen savers on the park office computers?
A. Screen savers utilize additional system resources. Using the blank screen saver is recommended to prevent screen burn-in. If the system begins to experience problems such as locking after using the screen saver, you should stop using it. If this occurs, you may want to check how much memory your system has. If it is less than 128 megs you may want to consider increasing your memory. See "Computer BIOS Settings" in Resources - Hardware.
Park Suite
Q. How do you reset Park Office passwords?
A. See "Adding a New Operator" in Park Setup Procedures under Resources - Park Suite.
Q. In Park Office, how can you get your site's number back when it is showing campers?
A. In Park Office, select the "Park" tab and select "Site Name."
Q. What should I check when having trouble with ParkLink on a regular basis?
A. First, go to "Dial Up Networking" and see if the modem is working. If you can get out, then it is a ParkLink problem and not a modem problem. If a ParkLink problem, you may want to check your passwords settings. Make sure "IP Header Compression" is NOT checked under "Dial-up Networking/More/Edit Modem and Entry Properties/Advanced/TCIP Settings." If your modem has to shake hands for a "long" time before connecting, you may need to insert a modem string (see "Modem Strings" in Resources - Communication).
Q. How do you set up the Point of Sale items?
A. See "Creating a New POS Schedule" in the Park Setup document in Resources - Park Suite.
Q. What permissions should be given in task privileges?
A. Task privileges can be set per park to meet local management needs. For further details, see "Task Privileges" in Resources - Park Suite.
Q. Is there a way to set the default state to a particular state in park office?
A. Go to "Park Setup/Admin/Parameters/Customer Defaults." In system location, choose your park, under the menu select "Default State" and then type in your state.
Q. Will Park Office run on Windows 2000?
A. Preliminary field tests have not been positive. Although Park Office will work on other platforms such as Windows 95 and 98, it is only supported on Windows NT 4.0 Service Pack 6a.
Q. What do I do if I get an error message "You did not have a successful download" when logging on to Park Office?
A. Connect to Park Link, and watch for it to import and export. If Park Link does NOT import and/or export, contact the Help Desk. If Park Link does import and export but the error message shows up again, contact the Help Desk.
Q. When I click on a site on the maps, it gives me an error stating "Site Currently Held by (Name) Session (Number)." What do I do?
A. In Park Office, click on "Utilities/Admin/Clear Active Logins." Delete all operator logins except for the one you are using. You will not be able to delete the one you are using. Close your maps and reopen them. You should now be able to use the site.
Q. Every time I click on a site on the maps, a message stating, "Site (number) is currently occupied" comes up. What do I do to complete the process I'm working on?
A. Click on "Utilities/Admin/Clear Reservation Locks." If there are any locks, this will remove them. If a message appears stating there were no reservation locks, click on "Utilities/Admin/Clear Active Logins." Delete all operator logins except for the one you are using. You will not be able to delete the one you are using. Close your maps and reopen them. You should now be able to use the site. This error is created when a process involving that site was not completely finished; for example, someone was being walked in on the site, but the walk-in process was not finished totally, thus causing the site to be locked until the transaction is completed or aborted.
Q. When I click on a site on the maps, the box does not appear around the site number. Why?
A. Be sure the icon that is located directly to the right of the map icon on the toolbar is the globe and not the sheet of paper. If it is the sheet of paper (list method), click once on the icon, and it will change to the globe. The globe must be turned on in order to use the maps.
