April 27, 2017
Implementation of the Customer Comment Card System
Please see the attached revised guidance regarding the implementation of the Customer Comment Card System for the Corps Recreation program for 2017 and beyond. Beginning in 2008, the program was adjusted to make it mandatory to administer the customer comment card system at Corps projects every three years. Divisions and Districts have the option of making any year mandatory, in addition to the mandatory year. The system will be implemented under the following schedule in 2017 and beyond:

2017: optional
2018: mandatory
2019: optional
2020: optional
2021: mandatory
2022: optional

This 3 year cycle reduces burdens on the field while maintaining the capability to monitor customer satisfaction with recreation facilities and services. The cyclic survey schedule allows the recreation program to effectively monitor the status of the recreation program with a minimal level of effort.

The comment card can be found at https://corpslakes.erdc.dren.mil/employ ees/commentcard/commentcard.cfm

Points of contact for this program are Christine Wibowo, Christine.Wibowo@usace.army.mil and Scott Strotman, James.S.Strotman@usace.army.mil

Mary J. Coulombe
Chief, Natural Resources Management

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