April 30, 2025
Implementation of the Customer Comment Card System for the USACE Recreation Program for 2025 and beyond
Given the current status of our NRM program staffing levels enterprise wide, guidance regarding implementation of the FY 25 Comment Card Survey Program has been revised to change the 2025-26 year from a mandatory year to an OPTIONAL year. For those that wish to complete the task, it is highly encouraged to take this opportunity to do so. The safety and satisfaction of our visitors should be the leading metric for this program. The opportunity to hear from our users in this platform is a great opportunity to get the feedback necessary to make operational adjustments or better understand resource requirements.

The attached memorandum provides additional information about the Comment Card Program and the revised schedule for the next six years. Procedures for scheduling, conducting, and reporting results of the Comment Card Survey, as well as existing survey results can be found at: https://c orpslakes.erdc.dren.mil/employees/commentcard/commentcard.cfm

Any questions regarding the Comment Card program should be directed to Ashleigh Boss - ashleigh.n.boss@usace.army.mil.

Thanks
Ryan Hartwig
National Recreation Program Manager

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