July 6, 2014
Implementation of the Customer Comment Card System for the Corps Recreation Program for 2014 and Beyond
The attached memorandum provides revised guidance regarding implementation of the Customer Comment Card System for the Corps recreation program for 2014 and beyond. This includes both comment cards administered at Corps operated parks and visitor centers. Details of administering the system and survey results can be found at https://corpslakes.erdc.dren.mil/employees/commentcard/commentcard.html

This system reduces burdens on the field while maintaining the capability to monitor customer satisfaction with recreation facilities and services. We expect that this survey schedule will allow us to effectively monitor the status of the recreation program with a reduced level of effort.

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