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March 1, 2023
Webinar - Recreation.gov Peak Season Prep: General reopening information relevant to all locations
Start: 11:00 EST
See Teams or WebEx Information 
Other Information: Topics will include:
Administrative Basics
- Navigate The Hub and Help Center
- Shifts & Deposits tile (close shifts, reset shifts, etc.)
- Reports tile (review, edit, and schedule reports)
- Alerts & Communications tile (send emails and text messages and post
banners)
- Inventory Management (closure types, schedule closures)
- User Management tile (create and unlock accounts)
Technical Check
- Scanners set-up and functions
- EMV/EMV set-up (if credit cards are accepted)
- Satellite equipment check
- Using QR codes at your location
Customer-facing Content Review
- Reminder to assess season dates, fees, and booking rules for new year
- Review and add photos and include GIS information for location
- Check entrance codes, confirm access information, and list correct time zone
Getting Help and Staying Connected
- Overview of help and training resources available through the internal Help
and Contact Center
- How to use MyCases tool in The Hub to report issues or get help
- How to use Field Enhancement Portal to provide ideas and suggestions for
improvements
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