U.S. Army Corps of Engineers Recreation Facility and Customer Service Standards Prelimary Draft, dtd. 4 April 2001 For Reference Only! Superceded by draft dated December 2002 All items are restricted to U.S. Army Corps of Engineers and will open in a new window. The official comment review period on the preliminary draft ended on 15 July 2001. Significant changes were made based on the comments received. Although the updated version is now available, the preliminary draft will remain below for your reference during the review process for the final draft. The Recreation Facilities Standards has completed Chapters 1 - 3 of the draft standards document: "U.S. Army Corps of Engineers Recreation Facility and Customer Service Standards." This document reflects input from stakeholders and the public on perceptions of current and future trends, and what the public wants Corps facilities to offer. Besides meeting customer expectations, our aims include (a) providing a simple, user-friendly document, (b) keeping local management central to redesign and problem-resolution efforts, (c) building a QA process for the customer and the Corps, (d) instituting a process for continuous improvements and corrections, and (e) retaining oversight while contracting out when there is demonstrated capability and cost savings to the Corps. You may view the complete draft document or view the individual pieces: Table of Contents and Introduction Chapter 1: Facility Standards Chapter 2: Customer Service Standards Chapter 3: Quality Assurance Glossary

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