Customer Comment Cards

Consideration will be given to extending the capability of existing customer satisfaction methodology to address national reporting requirements on a long-term basis. Lessons learned during the first 3 years of monitoring, refinement of objectives, and review of initial monitoring results will be used to determine the need for refinements in survey methodology.
• Customer Care Kit
• Comment Cards - Camera Ready (For use 2003-2005)
• Comment Cards - Camera Ready (Spanish Version - For use 2003-2005)
• Analysis Software - Windows 95/98 (analysis.zip) You will need WinZip to uncompress the downloaded file.
• May 2000 CEERD-EN-R Memorandum containing basic survey instructions. Also describes options for local reproduction of cards and use of associated software.

  Background information on the National Partnership for Reinventing Government Customer Satisfaction project.

  American Customer Satisfaction Index

  For more information, contact Sam Franco